What are the benefits of creating an account?
You can easily manage and track your upcoming and historical appointments. You can also opt in to get notifications on any new content, promotions or offers on the site.
Can I give my feedback?
You can give feedback through a feedback form which will be sent to your registered email after the end of every session.
How do I pay for the sessions?
You can pay for the sessions using all major Credit Card/Debit Card/Net Banking and E- Wallets through our website only. Cash payment option is not available.
How long is a session? What is the cost per session?
The length and cost per session is different for different specialists. For more information, refer to “Meet the Experts” section of the website.
What if the video/audio/chat gets disconnected during a session?
If the video/audio/chat gets disconnected from your end, you can reconnect immediately and resume the session from where it had stopped for the remaining time.
However, if you are not able to reconnect please drop a mail to firstname.lastname@example.org immediately and we will try to reschedule the session for the remaining time as per the availability of the doctor.
However, if the video/audio/chat gets disconnected from the specialist’s end, the specialist will reconnect immediately and resume the session from where it had stopped accounting for the lost time as well. If the specialist is not able to reconnect, we will reach out to you and reschedule the session for the remaining time as per your convenience and the availability of the doctor.
Can I change my counselor / specialist?
Every specialist has his / her own approach and counseling session works well with the rapport built. Still, if you feel the need to continue with a different specialist, you may do so by just booking an appointment with a different specialist on the website.
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Rest assured, your details are absolutely confidential !
Disclaimer: Please note that we are not a crisis intervention helpline. If you or any other person you know are in crisis, have severe symptoms or in a life-threatening situation, please seek immediate medical help or call on the below helplines.
AASRA 24x7 Helpline: 91-22-27546669
Vandrevala Foundation 24x7 Helpline: 1860-2662-345 / 1800-2333-330
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